Delivery & Returns
Delivery & Returns
Delivery Information
How much will delivery cost?
Our current shipping costs are as follows:
UK
Orders under £75.00 - £6.95
Orders over £75.00 - FREE
Europe
Orders under €100.00 - €15.00
Orders over €100.00 - FREE
USA/Canada
All orders - $35.00
Rest of the World
All orders - £40.00
How long will delivery take?
Our delivery time can vary slightly depending on your location and the type of product.
At checkout you should receive an expected delivery date. If we have to manufacture your product and the delivery date is different to the expected date provided, we will contact you on receiving your order.
Custom products are made to order, with a standard turnaround time of 14 days. An express service is available on some products during the design stage.
For enquiries on individual items, please contact us.
As soon as your order is shipped, you'll receive a shipping confirmation from us with details on how to track your order.
How do I track my order?
After the order is shipped you will receive an email with tracking info. The shipping carrier will also reach out in a separate email/SMS with more information about the delivery of your order.
Do I have to pay customs or taxes?
All orders from racesafe.co are shipped DDP (Delivered Duty Paid). This means that the cost of customs/tax is included in the price you see during checkout. You will not receive any additional customs or tax after you've placed your order.
If you are experiencing this issue, please contact us, and we can help. Please include your order-number and tracking-number in your request for us to be able to help you as quickly as possible.
What countries do you ship to?
We are constantly working on growing our shipping network. At the moment, we ship to most countries within the EU, USA, Canada, Australia, Switzerland, and Norway.
This is a complete list of countries we currently ship to (alphabetically sorted):
Australia, Austria, Alaska, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.
Your country not on the list? Please contact us to see if there are alternative arrangements we can make. If not, we recommend trying to find a reseller that offers to ship to your region/worldwide.
Can I get an order shipped to a PO-box or use a forwarding company?
Unfortunately, we do not ship to PO boxes or ship to forwarding companies due to address verification issues. If you place an order addressed to a PO box, it will most likely be cancelled within 3 business days and you can expect your refund shortly after this.
Returns Information
Can I return my order?
If you would like to return your item please click here to begin the return process.
Before doing so, please make sure of the following for your return to be approved:
- The product is not personalised or customised in any way.
- The return is initiated within 30 days of your order date
- The product is unused and undamaged
- All labels/tags are still attached to the product
Should an item be returned to us not fulfilling the criteria above, the product will be sent back to you and you won’t be refunded.
We will request your order information. After this, print out the provided return label and attach it to your package and take it to the closest drop-off point for the carrier you selected.
When we've received the returned item, our team will process the return to make sure the criteria mentioned above are fulfilled. If they are, a refund will be issued. At this point, please allow 2-7 business days for the reimbursement to be back in your account, depending on your bank.
*Except for Australia and Canada: The return costs have to be paid by the customer and will not be reimbursed. The price of returning will depend on your location and what product(s) that are returned. You'll get the final cost when initiating a return.
How long will it take to be refunded?
Returns typically arrive at our warehouse facilities 8-12 business days after shipping.
Our warehouses will at this point require 1-3 business days to process your return and to make sure all the return criteria is met.
At this point, please allow 4-10 business days for the reimbursement to be transferred back to your account.
The amount will automatically be refunded to the same card you used when placing the order.
If you haven't heard from us (or received the credit memo) within 14 business days after you initiated your return, please contact us.